CONNECTING WITH LITTLETON FORWARD

You can email us at info@littletonforward.org for any general inquiries about our mission, projects, or to share feedback. 

Littleton Forward provides our Connect Care Line to offer direct, personalized support. If you are an unhoused resident in Littleton seeking assistance, email connectcare@littletonforward.org with your contact information. Our local advocates, based in Littleton, are available 7 days a week from 6:00 am to 10:00 pm. Make sure your phone can accept private calls to receive a response.  

WHAT TO PROVIDE
When contacting us via connectcare@littletonforward.org, please include:  
- Your name (optional if you wish to remain anonymous)  
- A phone number where we can reach you  
- A brief description of your needs

Once received, one of our compassionate advocates will call you. By sending an email, you consent to be contacted. Visit https://littletonforward.org/privacy-policy for information about how we protect your privacy.

PRIVACY & CONFIDENTIALITY
We understand the importance of privacy. Your personal information will only be used to connect you with the resources you need. Our Connect Care Line is designed to protect your identity and provide you with a safe and judgment-free experience when seeking help.

Please email resources@littletonforward.org. Our team can help guide you to available services and support in Littleton. 

For opportunities to advocate for change and engage with our initiatives, email advocacy@littletonforward.org. We’ll connect you with ways to support improvements in the community. 

If you have questions or concerns regarding privacy, data protection, or the handling of your sensitive information, you can contact us at privacy@littletonforward.org. Our team will respond within 48 hours to address your concerns and provide any necessary information or actions to protect your privacy. 

Resource Inquiries: If your inquiry involves accessing essential services like housing, food, welfare assistance, or emergency resources, we prioritize these requests. Our goal is to respond within 12 hours—and often much sooner.

Advocacy & Community Issues: For questions related to local advocacy, policy discussions, or initiatives, we aim to respond within 3 business days to ensure thoughtful and comprehensive replies.

General Information Requests: For inquiries related to Littleton Forward events, website feedback, or general information, please allow up to 3 business days for a response.

or emergencies and life threatening situations, call 911.

For immediate assistance with critical needs like housing or food, please contact the appropriate resources listed on the Unhoused Residents page on our website, or email resources@littletonforward.org for a response within 12 hours (often much sooner).

Currently, we do not have a public inquiry tracking system. However, if you have not received a response within the stated timeframe, feel free to follow up by emailing advocacy@littletonforward.org for further updates. 

We are currently establishing our phone service, but email is the fastest and most reliable way to reach us for now.

You can send your suggestions to info@littletonforward.org or contact advocacy@littletonforward.org if your idea involves policy changes or community development.

Littleton Forward stands in unwavering solidarity with all members of the Littleton community. We understand the concerns raised by the recent executive order, but we are steadfast in our mission to protect the privacy, dignity, and rights of those we support. As an organization, we do not disclose personal or identifying information to outside entities, including federal agencies, unless legally mandated. In situations where legal compliance is necessary, we advocate for the highest level of privacy and legal protection available. Our priority is fostering a safe and trusting environment where all residents can access vital resources without fear of discrimination or reprisal. If you have concerns or need guidance, please reach out to us at advocacy@littletonforward.org.

No problem! You can email info@littletonforward.org, and we’ll direct your message to the appropriate team member.

What personal information does Littleton Forward collect when I contact you?
We may collect basic personal information such as your name, email address, and the details of your inquiry. If you reach out regarding resources or advocacy, we may also request relevant details to better assist you (e.g., your current situation or specific needs).

How is my personal information used?
We use your information strictly to respond to your inquiries, provide appropriate support, and improve our services. We do not sell, share, or use your data for any purposes unrelated to Littleton Forward's mission.

Will my information be shared with third parties?
We only share your information with trusted third parties or service providers when absolutely necessary to address your specific needs. For example, we may share information with a housing provider or welfare service if you request assistance. We will always seek your prior consent.

Is my information stored securely?
Yes, we follow industry-standard practices to safeguard your data, including encryption, secure databases, and restricted access to sensitive information.

How long do you retain my information?
We retain your information only for as long as needed to provide assistance or comply with legal obligations. Once your case is resolved, we securely delete or archive the data in accordance with our data retention policy.

Do I have the right to request deletion of my data?
Yes. You can contact privacy@littletonforward.org to request the deletion of your personal information, subject to any legal obligations requiring its retention.

Will my inquiry be kept confidential?
Yes. We respect your privacy and confidentiality. All communications with Littleton Forward are treated as confidential unless you provide written consent to share information for advocacy or resource purposes.

Are there any exceptions to confidentiality?
We are legally obligated to report certain situations, such as threats of harm to yourself or others, or instances of abuse, to the appropriate authorities. These cases are rare, and we will always inform you of any mandatory disclosures.

Who can access my information?
Only authorized team members within Littleton Forward who are directly involved in handling your case have access to your information. Access is strictly limited to protect your privacy.

How can I update or correct my information?
To update or correct your personal information, please email privacy@littletonforward.org with the necessary changes, and we will update our records promptly.

How does Littleton Forward protect my sensitive data, like information about my housing status or financial situation?
We take extra precautions with sensitive information, storing it in encrypted systems and restricting access to only those working on your case. Sensitive documents are securely transmitted and stored to prevent unauthorized access.

Can I remain anonymous when contacting Littleton Forward?
Yes. While providing your contact information can help us serve you more effectively, you may choose to submit general questions or inquiries anonymously through the website’s contact form.

What should I do if I believe my privacy has been compromised?
If you have concerns about your privacy or believe your data may have been compromised, please contact privacy@littletonforward.org immediately.

What laws or regulations govern Littleton Forward’s data privacy practices?
We follow state and federal privacy laws, including the New Hampshire Right to Privacy laws and applicable data protection regulations, to ensure your information is handled appropriately.

How do you protect communications sent through the website or email?
Our website and email systems use secure encryption protocols to safeguard any data you provide. However, for highly sensitive matters, we recommend discussing secure communication options with us.

Does Littleton Forward use cookies or tracking technologies on its website?
Yes, our website may use cookies to improve functionality and gather insights about site usage. However, we do not use cookies to track personal details without your consent.
 

Can I opt out of data collection?
Yes, you can limit or opt out of non-essential data collection by adjusting your browser settings or contacting privacy@littletonforward.org.

What happens if there is a data breach?
In the event of a data breach, we will take immediate steps to secure the affected data, notify those impacted, and work with the appropriate authorities to investigate and prevent future incidents.

Does Littleton Forward partner with external organizations?
Yes, we collaborate with trusted organizations to provide essential services. Any data shared with them is strictly controlled and shared only with your consent.

What security measures are in place for documents I submit (e.g., proof of income or housing)?
Submitted documents are stored securely using encrypted digital storage systems. Physical copies, if applicable, are locked in secure locations with limited access.

How can I contact Littleton Forward with privacy-related concerns?
For any privacy or confidentiality-related questions, contact us at privacy@littletonforward.org, and we will be happy to assist.

Does Littleton Forward have a privacy policy available online?
Yes, our comprehensive privacy policy is available on our website under the "Privacy Policy" section. This document outlines our data practices in more detail.

What should I do if I feel uncomfortable sharing personal information online?
You can contact us by phone or in person to discuss alternative ways to communicate sensitive details securely.

Will my information be used for marketing purposes?
No. Littleton Forward will never use your information for marketing purposes.

How does Littleton Forward ensure my trust when dealing with sensitive issues like housing or financial support?
We prioritize confidentiality and operate under strict ethical guidelines to ensure you feel safe and respected when seeking help. Your trust is essential to our mission, and we are committed to maintaining it through secure, confidential, and respectful interactions.